I wanted to let you know how much I appreciate the service I have received from CSS, You, Larry, Suzanne, Kristi, and the rest of your team are a very responsive group and a pleasure to deal with. Given the critical schedule we have had for many of our overhauls, you’ve “saved our bacon” more times than I can count.
We began doing a small amount of business with Corporate Service Supply & Manufacturing in 2011 and they quickly earned a spot as one of our top go-to vendors. In the past few years we have developed from just a customer/vendor relationship to a strategic partnership. They have repeatedly shown themselves as trustworthy, loyal and fair. Their customer service is always top notch and their quality is second to none. I have no doubt that every repair unit we ship to CSS will be handled quickly and correctly.
Dear Mr. Portela
I wanted to take a moment to thank you and your staff for the excellent service you have been providing us.
As you know we were having issues with DC generators, and their premature failures. Our generators were constantly failing, we were lucky to make 300 hours between failures. The generators were sent to several different vendors, but we still had a very high failure rate.
I called Corporate Service Supply and spoke to you in length regarding our issues. You invited me to your facility to inspect your shop and meet your staff. I was very impressed. You said “ give us the opportunity to help you”, so I did. Well that was over three years ago, and I must tell you that was the right decision. In three years we have had ZERO unscheduled removals of our generators. All of our generators are now making the scheduled overhaul, which has help our dispatch availability, as well as our operating costs.
Gene, thank you to you and your staff for all your hard work.
When it comes to starter generators there is only one place to go, Corporate Service Supply & Manufacturing. Without exception every unit we have sent them has come back on time and on budget. The quality of workmanship is without equal in the industry. In all of the years we have been doing business with them there has been zero premature failures or returns on any of the work performed. I have known Gene Portela for over 30 years and the leadership skills he brought to this firm have resulted in a level of product quality, professionalism and customer service that most companies could only hope to attain. Outstanding service at a fair price, it doesn’t get any better than that.