I wanted to let you know how much I appreciate the service I have received from CSS, You, Larry, Suzanne, Kristi, and the rest of your team are a very responsive group and a pleasure to deal with. Given the critical schedule we have had for many of our overhauls, you’ve “saved our bacon” more times than I can count.
I wanted to take a moment to thank you and your staff for the excellent service you have been providing us.
As you know we were having issues with DC generators, and their premature failures. Our generators were constantly failing, we were lucky to make 300 hours between failures. The generators were sent to several different vendors, but we still had a very high failure rate.
I called Corporate Service Supply and spoke to you in length regarding our issues. You invited me to your facility to inspect your shop and meet your staff. I was very impressed. You said “ give us the opportunity to help you”, so I did. Well that was over three years ago, and I must tell you that was the right decision. In three years we have had ZERO unscheduled removals of our generators. All of our generators are now making the scheduled overhaul, which has help our dispatch availability, as well as our operating costs.
Thank you to you and your staff for all your hard work.